Shipping Policy

Northern Ireland Shipping

-Flat Rate – €10.00

1. Shipping Exemptions:
   Oversized and overweight items are not currently possible for us to ship with our parcel courier. Any item over 2m in length, or 30kgs weight, will not be shipped using our parcel courier, and hence will not be covered under our “free shipping” offer. It may be possible for us to offer a quote for “pallet shipping” on some larger and heavier items- this would be at an additional cost to the customer.  Customers will be contacted within our normal business hours (Monday- Friday 9am-5.30pm) should there be an issue with shipping. 
2. Shipping Destinations:
   We currently ship only on the island of Ireland using or standard parcel courier. We can offer pallet shipping for orders to EU countries, at additional cost t the customer at a pre agreed rate
3. Shipping Times:
   We understand the importance of receiving your order in a timely manner. We make every effort to process and ship orders promptly. The estimated shipping time frames are provided during the checkout process and are based on the shipping method selected and the destination. Please note that unforeseen circumstances such as weather conditions or customs delays may affect the actual delivery time.
4. Order Processing:
   Once you have successfully placed an order, our team will begin processing it as soon as possible. This includes verifying the order details, preparing the items for shipment, and coordinating with the shipping carrier. You will receive an order confirmation email with the relevant details and a tracking number once your order has been shipped.
5. Tracking Your Order
   We provide tracking information for all shipped orders. Once your order has been dispatched, you can track its progress using the provided tracking number.
6. Shipping Restrictions:
   Certain products may be subject to shipping restrictions or regulations imposed by local or international authorities. These restrictions may include hazardous materials, liquids, or items prohibited for air transport. If any such restrictions apply to your order, we will notify you and provide alternative options if available.
7.  Warehouse/Physical Store: We also have a physical store which can affect stock levels or availability. For any items which are out of stock, we endeavour to have these restocked as soon as possible.